Support Policy Page

1. Contact Information

For any support-related inquiries, you can contact NatureAware Tableware through the following channels:

Email: support@natureawareusa.com

Phone: 862-244-3766

2. Support Hours

Our support team is available during the following hours (EST):

Monday to Sunday: 8AM to 8PM

3. Support Services

NatureAware Tableware is committed to providing exceptional customer support. Our support services include:

- Assistance with product inquiries

- Order tracking and status updates

- Technical assistance for using our website

- Resolving issues with orders, payments, and deliveries

4. Response Time

We strive to respond to all support inquiries within 24-48 hours during our regular support hours. Please note that response times may vary based on the volume of inquiries.

5. Providing Information

When seeking support, please provide the following information to help us assist you more efficiently:

- Order number (if applicable)

- Product details

- Description of the issue or inquiry

- Contact information

6. Issue Resolution

Our goal is to resolve support issues promptly and satisfactorily. In the event that an issue cannot be resolved immediately, we will provide a timeline for resolution and keep you informed of progress.

7. Feedback

We value your feedback. If you have suggestions or comments about our support services, please share them with us at support@natureawareusa.com.

8. Policy Changes

NatureAware Tableware reserves the right to update or modify this support policy at any time. Changes will be effective immediately upon posting to our website.

Contact Information

If you have any questions regarding our support policy, please contact us at support@natureawareusa.com or 862-244-3766.