Return Policy Page

Last Updated: 12/05/2023

At NatureAware Tableware, we are committed to providing you with the highest quality eco-friendly tableware. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Returns

You have 30 days from the date of purchase to return an item.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Please contact our customer service team at support@natureawareusa.com to initiate a return. Please include your order number, the item(s) you wish to return, and the reason for the return.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, a credit will be applied to your original method of payment within 7 days. Please note that shipping costs are non-refundable.

Exchanges

If you need to exchange an item for a different one, please contact our customer service team at support@natureawareusa.com. We will guide you through the exchange process.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@natureawareusa.com. We will work with you to resolve the issue promptly.

Return Shipping

You will be responsible for paying your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $100, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions about our return policy, please contact us at support@natureawareusa.com.